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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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Gamification: 7 Simple Tips to Boost Agent Engagement

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Clean a Toilet or Contact Customer Service? Tough Call…

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How to Manage AI Costs in the Contact Centre

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How Proactive Outbound Engagement Inspires Retail Customer Loyalty

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Five Ways to Connect with Employees in the World of Remote and Hybrid Work

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How to Measure First Call Resolution

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Building Customer Rapport Through Meaningful Conversations

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What Is the Right Personality for WFH Team Members?

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The Essential Roles of WFM in Call Centres

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7 Examples of Bad Customer Service and How to Fix Them

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How to Transform the Colleague Experience

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Use Empathy to Improve Customer Satisfaction Scores

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How Retail Brands Are Using Artificial Intelligence

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Supporting Agent Wellbeing in a Hybrid Working World

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7 Tips to Keep Your Remote Agents Happy and Motivated

Do Your People Have the Right Skills?

Understanding AI, ML & More in Contact Centres

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The Modern Approach to Quality Management

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Customer Lifetime Value for Call Centres

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5 Focus Points to Optimize Omnichannel CX

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How to Reduce Your Absence and Attrition Rates by 5% in 12 Months

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Workforce Management and the Customer Journey

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5 Strategies for Improving CSAT in Contact Centres