Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

A robot spying on a person on the computer

One in Five Firms Admit to Using Secret Spy Software

Person standing on big hand getting star reward

How to Drive Recognition in Your Customer Service Team

Head surrounded by code

Why Digital May Be Stressing Your Agents Out

Network of people representing a stakeholder analysis

How to Get Stakeholder Buy-In

Spreadsheet on Laptop screen flat icon

Spreadsheets Are the New Dial-Up

Heart shaped out of multi coloured blocks with people icons

Why Agility Is Now at the Heart of Customer Service Success

Hands on laptop with holographic connections

The Benefits of Desktop Virtualization

Person holding personal stuff and leaving workplace.

Bracing for the Great Resignation

Smiling person talking on phone

Building Agility Into Your Customer Service Strategy

An illustration of employees leaving the workplace

What Agents Want in the Era of ‘The Great Resignation’

Person working from home celebrating

Give Your Remote Staff Personalized Assistance to Shine Every Day

Abstract numbers on a yellow background

10 Steps to Select Optimal Call Centre KPIs

Close-up Of Balanced Spheres Against Pink Background

The Balancing Act: Increase Your Productivity and Stay Compliant

Person In Headset Working With Laptop

How CX Technology Is Changing the Role of Contact Centre Agents

Happy person dancing

What Makes a Great Customer Experience?

hand of customer or client holding the stars to complete five stars

Different Types of Customer Satisfaction

Magnifying glass over wooden blocks with people

The Top Call Centre Agent Skills to Look for When Hiring

A group of people on a video call

How to Communicate Your Hybrid Plan to Your Employees

A magnifying glass evaluating six chess pieces

6 Simple Steps to Evaluate Your Gamification Cycle

A blue suitcase with face mask and travel accessories

How CCaaS Can Help Tourism Recover From Covid-19

A cave painting of a phone

An Essential Tip From IT History

A 3d check icon in a box

Key Considerations for Call Accounting Solutions

Customer centricity concept. Arrows and wooden figure on the dark desk

5 Secrets to Building a Customer-Centric Organization

An image of a person thinking

What Makes a Good Customer Experience in 2021?