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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Modern Quality Management

Quality Management for the Modern, Digital Contact Centre

Scary Transformation Pitfalls to Avoid

The Scariest Digital Transformation Pitfalls to Avoid

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4 Tips for Managing a Multi-Generational Contact Centre

Contact Centre KPIs for Customer Satisfaction

10 KPIs That Improve Customer Satisfaction

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Omnichannel Customer Service for Great Experiences

Happy customer on phone

Customer Satisfaction Is the Key to Success

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Stay on Top of Every Trend in Your Call Centre

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Key Customer Service Secrets From Amazon

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How to Measure First Call Resolution

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Rethink Employee Engagement for Hybrid Work

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What Makes a Good Customer Experience in 2021?

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Turning Raw Data From Your QA Scorecard Metrics Into Gold

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Three Ways to Reduce Contact Centre Wait Times

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Key Considerations for Call Accounting Solutions

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How to Use AI Successfully in Your Customer Management

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High Call Volume Corrective and Preventative Tactics

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5 Secrets to Building a Customer-Centric Organization

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An Essential Tip From IT History

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6 Simple Steps to Evaluate Your Gamification Cycle

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How CCaaS Can Help Tourism Recover From Covid-19

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How to Communicate Your Hybrid Plan to Your Employees

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Top 5 Call Center Performance Metrics for Managers and Agents

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What Makes a Great Customer Experience?

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Different Types of Customer Satisfaction

Contact Centre Reports, Surveys and White Papers

Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.

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Contact Centre Reports, Surveys and White Papers

Invites to Webinars & Events

Weekly Newsletter

Peopleware BPO leaders guide box

Editor's Pick

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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