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Definitions
Definitions of key contact centre terms and phrases. Also found in our
Contact Centre Jargon Glossary
.>
2,099
What Is a CTO? – With a CTO Job Description
88
What Is a Customer Data Platform (CDP)?
3,564
What is a Customer Journey Map?
What Is a Customer Retention Strategy?
26,946
What is a Customer Service Representative (CSR)?
4,904
What is a Dashboard?
214
What Is a Data Access Form (DAF)?
866
What Is a Good Will Gesture (GWG)?
3,916
What is a Hot Desk?
753
What Is a Job Offer (JO)?
3,634
What is a Key Performance Indicator (KPI)?
76
What Is a Knowledge Base?
12,912
What is a Lost Call?
423
What Is a Moment of Truth?
79
What Is a Net Promoter Score (NPS)?
2,168
What is a Nuisance Call?
4,042
What is a Remote Agent?
11,667
What is a Script?
433
What Is a Service Level Agreement?
100
What Is a Silo?
2,999
What is a Spike in Call Volumes?
521
What Is a Team Leader (TL)?
120
What Is a Web UI?
17,745
What is a Wrap-Up Code?
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