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About Us
Technology
A popular selection of articles looking at the best Call Centre Technology
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The Evolution of the Contact Centre
Interactive Voice Response (IVR) Systems: What to Look Out For
What to look for when buying – customer self service
Types Of Call Recording
Introducing Avatars in the Contact Centre
Emerging WFM Trends to Look Out For
Chatbots: How Your Business SHOULD Be Using Them – With Examples
Top 10 Contact Centre Technology Awards 2014 – The Results
A-Z of call recording features
How to Improve Your Contact Centre Reporting
5 Ways to Improve Capturing Customer Details
How Do I… Make Webchat the Channel of Choice?
An Introduction to Customer Data Analysis
10 Ways Technology Can Simplify the Contact Centre
14 Contact Centre Challenges With Expert Solutions
Trade Secrets: How to get the best out of your headsets
An Introduction to Business Continuity
Implementing Call Recording
Are You Making These Classic Outbound Dialling Mistakes?
Is Email on its Way Out?
20 Customer Experience Management Tools and How They Can Help (CEM)
8 ways that unified communications can improve the contact centre
13 Ways Technology Can Improve Employee Engagement
What to Look for When Buying a Dialler
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Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
