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Technology

A popular selection of articles looking at the best Call Centre Technology

Technology Toolkit – PCI compliant card payment handling

Technology Toolkit – connectivity and the cloud datacentre

Technology Toolkit – Where is my Engineer?

Technology Toolkit – Phone Calls Following Email Queries

Technology Toolkit – Single View of the Customer

More bang for your buck – 3 ways to make your IVR more effective

3 quick wins for speech analytics

Technology Toolkit – Noise-Cancelling Headsets

5 ways to make your customer service more proactive

padlock cloud

Keeping the raindrops in: Your guide to security in the cloud

Analytics and Workforce Optimisation

Business Intelligence

agents in headsets

Call Recording and QM in Commercial Contact Centres

Choosing a Speech Analytics Solution

puzzle pieces together

How to Choose the Right Technology for Your Call Centre

How Does Speech Analytics Work

How to Justify the Cost of a Call Recorder

Integration Call Recording With Other Technologies

Recording Mobile Phones

Sources of Data for Multi Channel Analytics

Analytics on White Brick Wall.

Speech Analytics – the Basics

Speech Analytics for Customer Surveys

Speech Analytics in Customer Service

Speech Analytics in the Rest of the Enterprise