Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey.
Contact Name: Clare Angood
Tel No: 0208 018 8000
Contact Email: Clare.firstname.lastname@example.org
Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers native interaction management, workforce optimisation and self-service capabilities that drive dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
For more information, visit www.aspect.com/uk.
Address: The Record Store, 15 Pressing Lane, Hayes, UB3 1EP
- Call Centre Software
- Cloud Solutions
- Contact Centre Solutions
- Customer Experience
- Workforce Managment and Workforce Optimisation
This report provides the results of a recent study looking at key customer frustrations, the decline in people contacting customer service, customer churn by industry and how customer experience is improving on emerging channels of choice.
A recent study found that senior executives view customer engagement as more important than increasing profit, customer retention, new customer on-boarding and business growth. Read on to find out if your customer engagement operations has room for improvement.