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Articles by Guest Author

A selection of articles from contact centre industry experts

Partnership and product concept

Odigo Joins Pega Partners Programme and Adds New Solution

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Top Five AI Pitfalls in the Contact Centre

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The Complete Guide on Call Centre Staffing

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Remote Call Center Challenges and How to Overcome Them

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3 Ways Communications Can Make or Break Your Operations Strategy

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Get Your Chatbot GDPR-Ready With Automated Testing

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Benefits of Phone Number Testing

A trophy on abstract background

Cognigy Wins AI Breakthrough Award

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How the Travel and Hospitality Sector Is Transforming CX for Good

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Improve Agent Engagement With Automation

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How to Close the Metrics Gap

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8×8 Launches New Channel Program for Microsoft Gold Partners

Phone operator working at home

7 Tips for Embracing the Work From Home Call Centre

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Electric Car Subscription Service Partners with Business Systems

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EvaluAgent and Red Box Join Forces

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Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

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5 WFM Scheduling Tips to Make the Most of Your Agents

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‘Ease of Use’ Has Just Become Easier

Plan concept

Does Your Call Centre Have a Plan for Quality Assurance?

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12 Call Centre Recruiting Strategies

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What Has the Smartphone Ever Done for Customer Service?

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Assurance Statements in Customer Service – With Examples

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NICE Wins 2022 “Customer Experience Technology of the Year” Award

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5 Common Call Centre Mistakes That Drive Your Customers Away

SupportZebra Unlock Smarter Support box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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