Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.
Contact Name: Capacity
Contact Email: marketing@capacity.com
Profile:
Capacity is a unified CX Automation Platform built to help contact centers reduce costs, improve CSAT, and support both virtual and human agents with AI-powered efficiency.
We connect your knowledge, data, and systems into one AI Knowledge Orchestration Layer – powering virtual agents, agent assist, post interaction automation and outbound campaigns across every channel.
We exist to solve a decade-old problem in contact centers. Rising customer expectations, plus skyrocketing support costs, and fragmented tech, equal operational chaos.
Capacity replaces this chaos with a unified, intelligent, end-to-end platform; covering inbound support, agent enablement, and proactive outbound engagement.
Social Media:
LinkedIn Company Page: https://www.linkedin.com/company/teamcapacity/
Vimeo: https://vimeo.com/getcapacity
Address: Unit 407, Bedford Heights, Brickhill Drive, Bedford, MK41 7PH
Weblink: https://www.capacity.com/
Author: Jo Robinson
Reviewed by: Robyn Coppell
Published On: 22nd Jul 2025 - Last modified: 25th Mar 2026
Read more about - Call Centre Directory, Coaching and Training, Compliance Software, Contact Centre Software, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Voice of the Customer Software, Capacity
