CCW Europe

THE DATE: 12th – 15th March 2018

THE LOCATION: The Hilton Glasgow, UK


CCW Europe – leadership summit for Europe’s customer contact strategists; a true peer-led event packed with invaluable best practices to best future-proof your customer contact

Delivering world-class services has never been more critical as today’s businesses continue to be disrupted with new technologies and competition. With multichannel becoming the new norm, contact centres are faced with more complex queries and they urgently need to reorganise their operating model and create super-agents that are skilled and empowered to deliver effortless customer services.

Meanwhile, the rise of AI and bots promises to overhaul the way we interact with customers and completely transform customer service. The future is here. Yet how do you look through the hype to build your business and ramp up your strategies around the change? And this, more than the technology itself, will be the true differentiator for market winners.

Partnering with businesses to deliver insights and world-class service is a major step for customer contact to become more strategic in customer-centric transformation. In the age of digital, providing that human touch to both your customers and employees will be the winning recipe. CCW 2018 is where key strategies are shared and the future is shaped.



Published On: 12th Jan 2018 - Last modified: 16th Jan 2018
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