128 changes to Rostrvm software

Rostrvm has launched the latest version of its contact centre platform, rostrvm 9.

rostrvm 9 incorporates specific real-world client feedback, with 128 updates, making a flexible and robust product to tackle these sorts of challenges.

Today’s smartphone users have email in their pockets and expect much higher service levels.  To meet their needs, the solution provides additional facilities and text-based contact management to handle greater email and text message volumes efficiently and effectively.

It also provides extended management information, which enables contact centres to monitor operations and understand customers’ service perceptions quickly.

Greater website use presents another challenge and there are times when contacting prospects and customers promptly is imperative. For example, a prospect starting, but not completing, a quotation on a website represents a clear business opportunity. Here, rostrvm 9 offers Precision Dialling, which transfers information from the website to the dialler, so that prospects can be contacted straight away.

Ken Reid of Rostrvm Solutions said, “rostrvm 9 is born out of a great deal of research, listening to consumers and lengthy development. The result is a flexible, robust application which allows our clients to work profitably, productively, efficiently and with accountability. Contact centre customers will appreciate the discernible improvements in customer service achieved by using rostrvm 9.” 

www.rostrvm.com