Definition: Speech Analytics Related Articles An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? Typical Uses For Speech Analytics The Call Recording and Speech Analytics Reference Guide © Marta Design - Shutterstock - 600338387 144 Filed under - Definitions, CallMiner, Speech Analytics What Is Speech Analytics? At its core, speech analytics is a tool that automates the process of listening to customer interactions. Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost. In addition to using speech recognition technology to identify spoken words or phrases, many speech analytics solutions can analyse the emotional character of the speech (sentiment analysis) and the amount of silence in the conversation. Thanks to CallMiner To discover more, watch our video definition of speech analytics. Author: Robyn Coppell Published On: 7th Apr 2023 - Last modified: 15th May 2023 Read more about - Definitions, CallMiner, Speech Analytics Recommended Articles An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? Typical Uses For Speech Analytics The Call Recording and Speech Analytics Reference Guide Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter