Definition: Speech Analytics Related Articles 5 Benefits of Call Centre Speech Analytics An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics The Call Recording and Speech Analytics Reference Guide © Marta Design - Shutterstock - 600338387 109 Filed under - Definitions, CallMiner, Speech Analytics What Is Speech Analytics? At its core, speech analytics is a tool that automates the process of listening to customer interactions. Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost. In addition to using speech recognition technology to identify spoken words or phrases, many speech analytics solutions can analyse the emotional character of the speech (sentiment analysis) and the amount of silence in the conversation. Thanks to CallMiner To discover more, watch our video definition of speech analytics. Author: Robyn Coppell Published On: 7th Apr 2023 - Last modified: 15th May 2023 Read more about - Definitions, CallMiner, Speech Analytics Recommended Articles 5 Benefits of Call Centre Speech Analytics An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics The Call Recording and Speech Analytics Reference Guide Related Reports White Paper: Empowering Frontline Employees with AI-Driven Feedback Guide: Creating an AI-Ready Contact Centre eBook: How to Collect and Act on the Right Customer Insights Guide: Five Steps to Mastering Conversation Intelligence Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter