CX16 Customer Experience Event 349 Filed under - Archived Content, Enghouse, IP Integration THE DATE: 28 – 29 September 2016 THE LOCATION: Hilton Hotel, London Olympia THE DESCRIPTION: This year’s Enghouse Interactive hosted CX16 event takes us to the Hilton London Olympia. CX16 brings together thought leaders and industry experts alongside Enghouse customers and partners to collectively share best practice and gain insights into the latest CX trends. The event is designed for both practitioners and visionaries across industries and disciplines and is a perfect opportunity to share perspectives and key learnings on how to better manage and evolve their customer experience. The theme of this year’s event is “The Age of the Digital Customer” and it explores how leading organisations are evolving their CX approach to leverage innovative approaches within their contact centre and customer-facing functions, to drive higher levels of customer satisfaction and loyalty whilst simultaneously reducing costs. The conference explores through a series of seminars and hands-on practitioner sessions how several organisations are harnessing a CX strategy that’s anchored around digital channels to drive higher levels of satisfaction with both their customers and their employees. Key themes include: Reducing customer effort by “Connecting your Enterprise” Mobility and self-service as part of your “Digital by Design” strategy Leveraging Microsoft Skype and CRM within your contact centre Quality & Control “Are you measuring the right things?” How to kick start your cloud contact centre THE ORGANISERS: Enghouse Interactive Author: Rachael Trickey Published On: 31st Aug 2016 - Last modified: 14th Nov 2018 Read more about - Archived Content, Enghouse, IP Integration Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter