Recorded Webinar: 5 Key Features of Call Centre Design

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

Agenda

• Introductions – Jonty Pearce – Call Centre Helper
• Martin Jukes – Mpathy Plus

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• Paul Cox – Azzurri

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Topics discussed

• Employing effective multichannel strategies
• Achieving a single view of the customer
• Delivering a consistent customer experience
• Streamlining customer interactions
• Self-service
• First contact resolution
• Delivering accurate information
• Top tips from the audience

Original Webinar date: September 2015