Recorded Webinar: 5 Key Features of Call Centre Design Related Articles Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: Service Design - How to Improve Experiences How to Design an Escalation Matrix for Call Centre Agents Recorded Webinar: Metrics- Surpassing Industry Standards 1,253 Filed under - Recorded Call Centre and Customer Experience Webinars, Design, Maintel, Martin Jukes Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution. In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience. Topics Discussed Employing effective multi-channel strategies Achieving a single view of the customer Delivering a consistent customer experience Streamlining customer interactions Self-service First contact resolution Delivering accurate information Top tips from the audience Panellists Martin Jukes Mpathy Plus Paul Cox Azzurri Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Maintel Author: Megan Jones Published On: 9th Sep 2015 - Last modified: 16th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Design, Maintel, Martin Jukes Recommended Articles Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: Service Design - How to Improve Experiences How to Design an Escalation Matrix for Call Centre Agents Recorded Webinar: Metrics- Surpassing Industry Standards Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter