The Leading Contact Centre Magazine

Recorded Webinar: 5 Key Features of Call Centre Design

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.


  • Introductions – Jonty Pearce – Call Centre Helper
  • Martin Jukes – Mpathy Plus

Click here to download the slides

  • Paul Cox – Azzurri

Click here to download the slides

Topics discussed

  • Employing effective multichannel strategies
  • Achieving a single view of the customer
  • Delivering a consistent customer experience
  • Streamlining customer interactions
  • Self-service
  • First contact resolution
  • Delivering accurate information
  • Top tips from the audience

Original Webinar date: September 2015

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