Recorded Webinar: 5 Key Features of Call Centre Design


Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.

Topics Discussed

  • Employing effective multi-channel strategies
  • Achieving a single view of the customer
  • Delivering a consistent customer experience
  • Streamlining customer interactions
  • Self-service
  • First contact resolution
  • Delivering accurate information
  • Top tips from the audience
  • Panellists

    Martin Jukes - Headshot
    Martin Jukes
    Mpathy Plus

    Paul Cox - Headshot
    Paul Cox

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Published On: 9th Sep 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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