Recorded Webinar: 5 Key Features of Call Centre Design Related Articles An Introduction to Agent Desktops - With a Definition, Best Features and Mistakes to Avoid Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience First Call Resolution: What Is It and How Do You Measure It? Recorded Webinar: Service Design - How to Improve Experiences 1,210 Filed under - Recorded Call Centre and Customer Experience Webinars, Design, Maintel, Martin Jukes Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution. In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience. Topics Discussed Employing effective multi-channel strategies Achieving a single view of the customer Delivering a consistent customer experience Streamlining customer interactions Self-service First contact resolution Delivering accurate information Top tips from the audience Panellists Martin Jukes Mpathy Plus Paul Cox Azzurri Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Maintel Author: Megan Jones Published On: 9th Sep 2015 - Last modified: 16th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Design, Maintel, Martin Jukes Recommended Articles An Introduction to Agent Desktops - With a Definition, Best Features and Mistakes to Avoid Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience First Call Resolution: What Is It and How Do You Measure It? Recorded Webinar: Service Design - How to Improve Experiences Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter