Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.
In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.
Topics Discussed
Panellists

Martin Jukes
Mpathy Plus

Paul Cox
Azzurri

Jonty Pearce
Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Maintel