Customer demand is changing. People want to be able to use different channels in any place at any time - with an expectation of fast resolution.
In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.
Employing effective multi-channel strategies
Achieving a single view of the customer
Delivering a consistent customer experience
Streamlining customer interactions
First contact resolution
Delivering accurate information
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Maintel