Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 5 Key Features of Call Centre Design

Published On: 9th Sep 2015 10:12

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.

Topics Discussed

Employing effective multi-channel strategies

Achieving a single view of the customer

Delivering a consistent customer experience

Streamlining customer interactions

Self-service

First contact resolution

Delivering accurate information

Top tips from the audience

Panellists

Martin Jukes

Mpathy Plus

Paul Cox

Azzurri

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: 5 Key Features of Call Centre Design

Topics Discussed

Panellists

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