Recorded Webinar: 5 Key Features of Call Centre Design


1,203

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.

Topics Discussed

  • Employing effective multi-channel strategies
  • Achieving a single view of the customer
  • Delivering a consistent customer experience
  • Streamlining customer interactions
  • Self-service
  • First contact resolution
  • Delivering accurate information
  • Top tips from the audience
  • Panellists

    Martin Jukes - Headshot
    Martin Jukes
    Mpathy Plus
    Paul Cox - Headshot
    Paul Cox
    Azzurri
    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper
    Author: Megan Jones

    Published On: 9th Sep 2015 - Last modified: 16th Nov 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

    Follow Us on LinkedIn

    Recommended Articles

    A picture of a contact centre agent looking at a desktop
    An Introduction to Agent Desktops - With a Definition, Best Features and Mistakes to Avoid
    business systems webinar ad
    Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
    A photo of a yellow measuring tape on a blue background
    First Call Resolution: What Is It and How Do You Measure It?