Recorded Webinar: 5 Key Features of Call Centre Design

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Filed under - Recorded Call Centre and Customer Experience Webinars, Design, Maintel

Customer demand is changing. People want to be able to use different channels in any place at any time – with an expectation of fast resolution.

In this webinar, we look at how to design the Contact Centre to maximise the Customer Experience.

Topics Discussed

Employing effective multi-channel strategies

Achieving a single view of the customer

Delivering a consistent customer experience

Streamlining customer interactions

Self-service

First contact resolution

Delivering accurate information

Top tips from the audience

Panellists

Martin Jukes

Mpathy Plus

Paul Cox

Azzurri

Jonty Pearce

Call Centre Helper

Published On: 9th Sep 2015 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Design, Maintel

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