Recorded Webinar: Contact Centre of the Future (2013) Related Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Managing Change in the Contact Centre Recorded Webinar: The Contact Centre of the Future 3,296 Filed under - Recorded Call Centre and Customer Experience Webinars, Future, Genesys In this webinar we will be presenting 10 predictions for the future of the contact centre. What will the contact centre of the future look like? How is it likely to change over the next 10 years? Topics Discussed 10 predictions for the future contact centre The latest technology Developments in social media Cloud contact centres and beyond Mobile applications The customer journey Automation Top tips from the audience Interactive questions and answers Panellists Dr Nicola Millard Customer Experience Futurologist – BT Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper Author: Jo Robinson Published On: 24th Sep 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys Recommended Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Managing Change in the Contact Centre Recorded Webinar: The Contact Centre of the Future Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI 1 Comment We’re seeing that although it’s important to follow trends of which channels are becoming more popular it’s imperative to offer all channels of contact to make it ‘easy’ to do business. Top tip is ‘agent dashboard’ to be able to respond quicker to customer queries whilst driving business efficiency and cutting costs. Jacob Beetham 26 Sep at 12:36 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter