In this webinar we will be presenting 10 predictions for the future of the contact centre.
What will the contact centre of the future look like? How is it likely to change over the next 10 years?
Topics Discussed
- 10 predictions for the future contact centre
- The latest technology
- Developments in social media
- Cloud contact centres and beyond
- Mobile applications
- The customer journey
- Automation
- Top tips from the audience
- Interactive questions and answers
Panellists
Dr Nicola Millard
Customer Experience Futurologist – BT
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper
