Recorded Webinar: Contact Centre of the Future (2013)


In this webinar we will be presenting 10 predictions for the future of the contact centre.

What will the contact centre of the future look like? How is it likely to change over the next 10 years?

Topics Discussed

  • 10 predictions for the future contact centre
  • The latest technology
  • Developments in social media
  • Cloud contact centres and beyond
  • Mobile applications
  • The customer journey
  • Automation
  • Top tips from the audience
  • Interactive questions and answers


Dr Nicola Millard - Headshot
Dr Nicola Millard
Customer Experience Futurologist – BT

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 24th Sep 2013 - Last modified: 28th Feb 2023
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1 Comment
  • We’re seeing that although it’s important to follow trends of which channels are becoming more popular it’s imperative to offer all channels of contact to make it ‘easy’ to do business. Top tip is ‘agent dashboard’ to be able to respond quicker to customer queries whilst driving business efficiency and cutting costs.

    Jacob Beetham 26 Sep at 12:36