Recorded Webinar: Contact Centre of the Future (2013)


In this webinar we will be presenting 10 predictions for the future of the contact centre.

What will the contact centre of the future look like? How is it likely to change over the next 10 years?

Topics Discussed

  • 10 predictions for the future contact centre
  • The latest technology
  • Developments in social media
  • Cloud contact centres and beyond
  • Mobile applications
  • The customer journey
  • Automation
  • Top tips from the audience
  • Interactive questions and answers


Dr Nicola Millard - Headshot
Dr Nicola Millard
Customer Experience Futurologist – BT

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 24th Sep 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Recommended Articles

callminer webinar advert
Recorded Webinar: Managing Change in the Contact Centre
Recorded Webinar: The Future of Customer Service
talkdesk webinar advert
Recorded Webinar: The Agent of the Future