Recorded Webinar: Contact Centre of the Future (2013)

In this webinar we will be presenting 10 predictions for the future of the contact centre. What will the contact centre of the future look like? How is it likely to change over the next 10 years?

Topics Discussed

  • 10 predictions for the future contact centre
  • The latest technology
  • Developments in social media
  • Cloud contact centres and beyond
  • Mobile applications
  • The customer journey
  • Automation
  • Top tips from the audience
  • Interactive questions and answers


Dr Nicola Millard- Headshot
Dr Nicola Millard
Customer Experience Futurologist - BT
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper

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