How to Calculate Average Call Per Hour Per Agent & Per the Whole Center Related Articles How to Calculate the Number of Agents Required in a Contact Centre What is Call Centre Shrinkage and How to Calculate It? Call Center Metrics: Examples, Tips & Best Practices What Is the Average Lifespan of a Call Centre Agent? © daboost - Adobe Stock - 318487428 8,113 Filed under - Forum How to Calculate Average Call Per Hour Per Agent & Per the Whole Center Needing a good formula for calculating average calls per hour per agent & average calls per hour for the whole center Question asked by Scott Divide the Number of Calls By the Number of Hours Hi Scott Generally to find the number of calls per hour per agent you would take the number of calls over a week and divide that by the number of hours actually worked. You should be able to get these figures from your ACD reports. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 26th Apr 2022 Read more about - Forum Recommended Articles How to Calculate the Number of Agents Required in a Contact Centre What is Call Centre Shrinkage and How to Calculate It? Call Center Metrics: Examples, Tips & Best Practices What Is the Average Lifespan of a Call Centre Agent? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter