How to Calculate Average Call Per Hour Per Agent & Per the Whole Center


scattered numbers

2,106
Filed under - Forum

How to Calculate Average Call Per Hour Per Agent & Per the Whole Center

Needing a good formula for calculating average calls per hour per agent & average calls per hour for the whole center

Question asked by Scott

Divide the Number of Calls By the Number of Hours

Hi Scott

Generally to find the number of calls per hour per agent you would take the number of calls over a week and divide that by the number of hours actually worked.

You should be able to get these figures from your ACD reports.

With thanks to Jonty

Published On: 12th Apr 2022 - Last modified: 26th Apr 2022
Read more about - Forum


Recommended Articles

Image showing a woman calculating the number of agents required
How to Calculate the Number of Agents Required
A picture of charts and graphs with a helpful tips title
Call Center Metrics: Examples, Tips & Best Practices
sand timer
Calls Or Customers Per Hour Calculation
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.