Articles - How to Calculate

Calculate concept with person using a calculator

How to Calculate Your Cost Per Inbound Call

How to Calculate Attrition Rate Featured Image

How to Calculate Attrition Rate – The Formula

The Shrinkage Formula Article Image

How to Calculate Contact Centre Shrinkage

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How to Calculate Schedule Inefficiency

Hands Counting On Colorful Bead Abacus

How to Calculate Conformance

Girl with abacus on a cyan background

How to Work Out How Many Staff You Need in a Contact Centre

A picture of a volatile graph

How to Calculate Forecast Volatility

A photo of hung-up phones representing call abandons

How to Measure Call Abandon Rate

How to Calculate a Customer Satisfaction Score (CSAT)

A picture of a person posing with a calculator

How to Calculate Contact Centre Spin

A drawing of a smile face on a post it note

How to Measure Employee Engagement

A photo of a piggy back with measuring tape-around-it

How to Calculate Customer Profitability

How to Calculate Customer Churn Rate – the Formula

Woman using a calculator, making calculations and checking business statistics

How to Calculate Utilisation

How to Calculate Absenteeism – including the Formula

How to Calculate Productivity in the Contact Centre

How to calculate occupancy featured image

How to Calculate Occupancy

How to Calculate Contact Centre Service Level

How to Measure Customer Emotion

How to Calculate an Employee Net Promoter Score

Average Handling Time (AHT) formula

How to Measure Average Handling Time (AHT)

How Do I Calculate… Cost per Call?

Concept of Schedule Adherence

How do I Calculate… Schedule Adherence?

The Forecast Accuracy Formula

How to Calculate Forecast Accuracy