LiveOps for Microsoft Dynamics CRM has been launched.
The solution will integrate with Microsoft Dynamics CRM Unified Service Desk to deliver multichannel cloud contact centre functionality, and embodies the vision shared by both companies of connecting brands with customers via innovative technology and channels to deliver amazing customer experiences.
LiveOps will offer voice and webchat capabilities to complement advanced, multichannel, social cloud contact centre capabilities delivered by Microsoft Dynamics CRM Unified Service Desk.
This CTI integration with Microsoft Dynamics CRM, recently named a leader in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Centre, further enhances the solution’s customer service capabilities by giving agents access to integrated contact centre applications.
It also empowers managers to monitor and optimize inbound and outbound customer interactions to improve key metrics for customer satisfaction and agent productivity.
With features such as screen pop, call control, embedded phone and chat panel, on-screen click-to-dial, integrated call recording and multichannel routing, agents are able to deliver personalized customer experiences and first contact resolution, while increasing productivity, reducing costs and maximizing customer relationship management (CRM) investments.
Marty Beard
“This new solution embodies the vision and force of two cloud leaders to deliver exceptional customer experiences,” said Marty Beard, Chairman and CEO at LiveOps. “Through our own innovation in cloud technology, we are able to extend the value of Microsoft Dynamics CRM Unified Service Desk. In doing so, we are expanding the army of super agents who work to achieve first contact resolution across all channels. In turn, customers will receive a better experience and brands will see an increase in customer lifetime value.”
Visit the LiveOps website for more information.
Author: Megan Jones
Published On: 25th Jun 2014 - Last modified: 2nd Nov 2017
Read more about - Archived Content, Lifesize
