Neopost Wins Customer Service Contest

Staff at Neopost have won a national competition fronted by Jabra in search of the nation’s ‘Super Agents’.

Following entries from across the UK and Ireland, Neopost were crowned victorious, having demonstrating why they are ‘Super Agents’. The Essex-based contact centre were rewarded with their ‘best day at work ever’.

Neopost wanted an American theme, so the team kick-started the day with a breakfast of doughnuts, followed by massages for every member of the 92-strong company. Lunch was in keeping with the theme as agents tucked into hot dogs, hamburgers, mac ’n’ cheese, fries and nachos, and staff won prizes including Jabra Solemate speakers and Jabra BIZ 2300 headsets.

Although they are the front line of many organisations, contact centre agents are often under-appreciated. With nearly 6,000 contact centres in the UK alone, there are a huge number of unsung heroes that deliver on a daily basis. For this reason, Jabra and their partners decided to run the Super Agents competition.

“We like to think that the culture within our contact centre is special. I was delighted when we were given the opportunity to showcase our people by submitting our happy video, being shortlisted and subsequently winning the various treats lavished upon my team. It made us all feel very proud!” said Warren Tait, Customer Services Director at Neopost.

“There are over 700,000 people working in the customer service industry across the UK and Ireland and we want to ensure that they are recognised for the great job they already do. Although it was designed to be fun in nature, it also showcased the talent we have in the sector across the UK and Ireland,” said Nigel Dunn, UK & Ireland MD, Jabra.

Click here to view all of the competition entries www.jabrasuperagent.com