New Replacement Programme for Omnichannel Upgrade

Genesys is offering a new replacement programme for contact centres wanting to create omnichannel customer experiences.

The offer is available to customers currently using Avaya, Alcatel Lucent, Aspect and Unify.

The Genesys Omnichannel Engagement Centre Solution helps organisations meet the needs of today’s digitally driven customer.

It can also enable customer experiences across all channels, touchpoints and interactions through the following key capabilities:

• Personalised, proactive inbound and outbound omnichannel customer experiences
• Single integrated and scalable customer experience platform
• Omnichannel desktop and customer journey timeline
• Integrated omnichannel workforce management
• Customer engagement orchestration and interaction analytics

“Many organisations are realising that omnichannel is now a business imperative and their legacy call centre infrastructure poses significant challenges to serving customers seamlessly in their preferred digital channels with full life-cycle context,” said Tom Eggemeier, President of Genesys. “The Genesys Omnichannel Engagement Centre Solution offers customers an easier, more effective way to modernise their systems and deliver powerful omnichannel experiences.”

Those eligible can receive up to 44% off Genesys Business Edition Premise.

The offer is valid until 30th June 2016.