Almost 20% of Contact Centre Mangers Problem Solve Once a Month


18% of contact centre managers set aside more than one day per month for problem solving, the same percentage as those who do not set any time to do so at all.

Poll – “How much time do you personally set aside each month to think and problem solve (away from the day-to-day stresses of the contact centre)?” – answers

Less than an hour – 18%
2-4 hours – 34%
One day – 17%
More than one day – 18%
I don’t – 18%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)     Sample size – 350+      Date: March 2016

Published On: 19th Aug 2016 - Last modified: 18th Sep 2019
Read more about - Industry Insights,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.