Average Handling Time is not an Agent Target in 41% of Contact Centres Related Articles How to Calculate Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) 878 Filed under - Contact Centre Research, Average Handling Time (AHT), Polls As evident in our poll, it appears that targeting agents on Average Handling Time (AHT) is becoming less popular in the industry, with less than 60% of contact centres now doing so. Poll – “Do you have AHT as an agent target?” – answers No – 41% Yes – 59% Source: Call Centre Helper webinar poll – Webinar: 20 Tips for Improving Average Handling Time Sample size – 170 Date – January 2015 Author: Megan Jones Published On: 1st Apr 2015 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Average Handling Time (AHT), Polls Recommended Articles How to Calculate Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) 29 Tips for Improving Average Handling Time (AHT) Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter