41% of Contact Centres do not use Average Handling Time (AHT) to Target Agents

As evident in our poll, it appears that targeting agents on Average Handling Time (AHT) is becoming less popular in the industry, with less than 60% of contact centres now doing so.

Poll – “Do you have AHT as an agent target?” – answers

No – 41%
Yes – 59%

Source: Call Centre Helper webinar poll – Webinar: 20 Tips for Improving Average Handling Time     Sample size – 170     Date – January 2015

Published On: 1st Apr 2015 - Last modified: 2nd Jan 2019
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