Post it Notes dominate for Customer Journey Maps


Specialist Customer Mapping Software is not yet commonly used for designing the customer journey.

Poll – “What do you use to draw your Customer Journey Maps?” – answers

Post it notes, Paper or Whiteboards – 65%
PowerPoint – 51%
Spreadsheets – 26%
Voice of the Customer Software – 16%
Specialist Customer Mapping Software – 12%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper Webinar Poll – Webinar: Designing Customer Journeys      Sample size – 118      Date: October 2016

Published On: 6th Jan 2017 - Last modified: 18th Sep 2019
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