Post it Notes dominate for Customer Journey Maps 425 Filed under - Archived Content, Customer Journey, Polls Specialist Customer Mapping Software is not yet commonly used for designing the customer journey. Poll – “What do you use to draw your Customer Journey Maps?” – answers Post it notes, Paper or Whiteboards – 65% PowerPoint – 51% Spreadsheets – 26% Voice of the Customer Software – 16% Specialist Customer Mapping Software – 12% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper Webinar Poll – Webinar: Designing Customer Journeys Sample size – 118 Date: October 2016 Author: Robyn Coppell Published On: 6th Jan 2017 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Journey, Polls Related Reports eBook: 3 Ways To Improve Efficiency and Experience with Journey Analytics Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter