Specialist Customer Mapping Software is not yet commonly used for designing the customer journey.
Poll – “What do you use to draw your Customer Journey Maps?” – answers
Post it notes, Paper or Whiteboards – 65%
PowerPoint – 51%
Spreadsheets – 26%
Voice of the Customer Software – 16%
Specialist Customer Mapping Software – 12%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper Webinar Poll – Webinar: Designing Customer Journeys Sample size – 118 Date: October 2016
Author: Robyn Coppell
Published On: 6th Jan 2017 - Last modified: 18th Sep 2019
Read more about - Archived Content, Customer Journey, Research
