According to our poll, the majority of contact centre professionals view proactive customer service as the greatest method of improving customer satisfaction, as voted for by 31% of those surveyed.
Poll – “What strategies for customer satisfaction would you be most likely to implement?” – answers
Proactive customer service – 31%
Defining the right culture – 24%
Collecting customer feedback – 20%
Using customer oriented measures – 14%
Creating an emotional connection – 10%
Source: Call Centre Helper webinar: 5 great ways to improve customer satisfaction Sample size – 85 Date: January 2013