Proactive Customer Service is the Key to Boost Customer Satisfaction

A pie graph showing the answers to the question "Which if the 5 strategies would you be most likely to implement" with the answers of 31%-proactive customer service, 24%-defining the right culture, 20%-collecting customer feedback, 14%-using customer oriented measures, 10%-creating an emotional connection

According to our poll, the majority of contact centre professionals view proactive customer service as the greatest method of improving customer satisfaction, as voted for by 31% of those surveyed.

Poll – “What strategies for customer satisfaction would you be most likely to implement?” – answers

Proactive customer service – 31%
Defining the right culture – 24%
Collecting customer feedback – 20%
Using customer oriented measures – 14%
Creating an emotional connection – 10%

Source: Call Centre Helper webinar: 5 great ways to improve customer satisfaction     Sample size – 85     Date: January 2013

Published On: 27th Mar 2013 - Last modified: 18th Sep 2019
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