Proactive Customer Service is the Key to Boost Customer Satisfaction 2,619 Filed under - Archived Content, Customer Satisfaction (CSAT), Polls According to our poll, the majority of contact centre professionals view proactive customer service as the greatest method of improving customer satisfaction, as voted for by 31% of those surveyed. Poll – “What strategies for customer satisfaction would you be most likely to implement?” – answers Proactive customer service – 31% Defining the right culture – 24% Collecting customer feedback – 20% Using customer oriented measures – 14% Creating an emotional connection – 10% Source: Call Centre Helper webinar: 5 great ways to improve customer satisfaction Sample size – 85 Date: January 2013 Author: Jonty Pearce Published On: 27th Mar 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Satisfaction (CSAT), Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter