Email is the most popular channel to use for Proactive Communications.
Poll – Which channels do you use for Proactive Communications? – answers
Outbound Live Agent 60%
Outbound Automated Voice 13%
Text messaging 33%
Web Chat 17%
Email 77%
Source: Call Centre Helper Webinar Poll Sample size – 111
Here is a link to the webinar: 7 Clever ways to Improve Customer Service
Author: Jo Robinson
Published On: 1st May 2015 - Last modified: 23rd Sep 2019
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