Email Dominates Proactive Outbound Communications 246 Filed under - Archived Content Email is the most popular channel to use for Proactive Communications. Poll – Which channels do you use for Proactive Communications? – answers Outbound Live Agent 60% Outbound Automated Voice 13% Text messaging 33% Web Chat 17% Email 77% Source: Call Centre Helper Webinar Poll Sample size – 111 Here is a link to the webinar: 7 Clever ways to Improve Customer Service Author: Jo Robinson Published On: 1st May 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter