Email Dominates Proactive Outbound Communications

A bar graph showing the answers to the question "which channels do you use for proactive communications" with the answers of 60%-outbound live agent, 13%-outbound automated agent, 33%-text messaging, 17%-web chat, 77%-email
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Filed under - Archived Content

Email is the most popular channel to use for Proactive Communications.

Poll – Which channels do you use for Proactive Communications? – answers

Outbound Live Agent    60%
Outbound Automated Voice    13%
Text messaging    33%
Web Chat    17%
Email    77%

Source: Call Centre Helper Webinar Poll    Sample size – 111

Here is a link to the webinar: 7 Clever ways to Improve Customer Service

Author: Jo Robinson

Published On: 1st May 2015 - Last modified: 23rd Sep 2019
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