Phone is the Most Effective Communication Channel



According to our poll, 56% of industry professionals believe that phone the the best channel to interact “effectively”.

This maybe because it is easier to build rapport on the phone, but others can draw their own conclusions from these findings.

Poll – “What is your Most Effective Communication Channel?” – answers

Phone – 56%
Email – 14%
Facebook – 9%
Twitter – 2%
Live Chat – 9%
Post – 9%

Source: Call Centre Helper website reader poll     Votes: 781     Started: 1 Oct 2013

Published On: 25th Mar 2014 - Last modified: 18th Sep 2019
Read more about - Industry Insights, , ,

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.