Phone is the Most Effective Communication Channel Related Articles Podcast: Channel Shift: How can we safely move customers from one channel to another? Which Is Better as a Communication Channel? Multi-Channel Contact Centre Calculator Tool - Phone Email Chat 23 Considerations to Make Before Implementing a New Digital Channel 1,003 Filed under - Contact Centre Research, Communication, Omnichannel, Polls According to our poll, 56% of industry professionals believe that phone the the best channel to interact “effectively”. This maybe because it is easier to build rapport on the phone, but others can draw their own conclusions from these findings. Poll – “What is your Most Effective Communication Channel?” – answers Phone – 56% Email – 14% Facebook – 9% Twitter – 2% Live Chat – 9% Post – 9% Source: Call Centre Helper website reader poll Votes: 781 Started: 1 Oct 2013 Author: Jo Robinson Published On: 25th Mar 2014 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Communication, Omnichannel, Polls Recommended Articles Podcast: Channel Shift: How can we safely move customers from one channel to another? Which Is Better as a Communication Channel? Multi-Channel Contact Centre Calculator Tool - Phone Email Chat 23 Considerations to Make Before Implementing a New Digital Channel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter