Phone is the Most Effective Communication Channel


According to our poll, 56% of industry professionals believe that phone the the best channel to interact “effectively”.

This maybe because it is easier to build rapport on the phone, but others can draw their own conclusions from these findings.

Poll – “What is your Most Effective Communication Channel?” – answers

Phone – 56%
Email – 14%
Facebook – 9%
Twitter – 2%
Live Chat – 9%
Post – 9%

Source: Call Centre Helper website reader poll     Votes: 781     Started: 1 Oct 2013

Author: Jo Robinson

Published On: 25th Mar 2014 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, , ,

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