How Should We Use Digital and AI to Reduce Costs and Drive Efficiency? – Webinar Filed under - Archived Content, Brian Mistretta, NICE Digital and AI both took the contact center by a storm. Companies across all industries are rapidly incorporating digital across all their CX activities while also infusing capabilities such as Generative AI and automation throughout their digital customer journey. While firms are making rapid technology advances, changes in the economic landscape have altered strategic priorities. Aberdeen’s latest CX survey shows that reducing costs and improving efficiency now rank as the number one business objective, and it’s very closely followed by improving customer satisfaction and retention rates. Join this NICE Talk to learn: Top strategic priorities driving CX leaders’ agenda in 2024 The role and ROI of intelligent automation in modern CX programs How to best measure CX success in a digital-enabled and AI-powered world Secrets of how best-in-class firms succeed in intelligent CX automation Real-life success stories Speakers: Omer MinkaraVice President & Principal Analyst, Aberdeen Brian MistrettaDirector of Product Marketing, NICE Author: Jo Robinson Published On: 1st Mar 2024 - Last modified: 23rd Apr 2024 Read more about - Archived Content, Brian Mistretta, NICE Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter