The Call Centre & Customer Services Summit: New Technology in High Demand

50% of delegates attending the upcoming Call Centre & Customer Services Summit are looking for the latest technologies that can drive their business forward.

The Summit, which takes place on April 23rd & 24th at the Radisson Blu, London Stansted, is a highly focused event that brings customer care professionals together for one-to-one business meetings, interactive seminars and valuable networking opportunities.

Over two days delegates will meet with credible suppliers who will be able to talk through projects, concerns and obstacles, offering the best advice as well cost saving solutions.

In addition to the latest technology in general, delegates are also looking to source solutions that offer a single view of the customer (42%), multi-channel comms & integration (41%), automated customer satisfaction tools (41%) and artificial intelligence (40%).

Confirmed suppliers include: 8×8, , Aspect, Ctalk, Genesys, IFS | mplsystems, Plantronics, QuickScripts and many more.

Confirmed delegates include representatives from: Affinity Water, Barclays Bank, Cambridgeshire Police, Capita, Computashare, First Group, Imperial College London, Lands End Europe, RAC, Sainsbury’s/Argos, Santander, Touchnote, Tesco, Vue Entertainment and more.

Delegates will also learn about the latest customer care trends in educational seminar sessions led by some of the industry’s leading lights.

Gayle Buckland, Event Portfolio Manager, offered: “As a customer care industry professional we know your time is precious, valuable and limited. You tell us who you want to meet. We handle all the details.”

“The Call Centre & Customer Services Summit is also a tremendous opportunity to learn new skills and network with peers – we look forward to welcoming everyone on the day.”

To secure a complimentary delegate place, call Jade Stanford on 01992 374097.

To attend as a supplier, call Gayle Buckland on 01992 374063.

For more information, visit

Published On: 16th Jan 2018 - Last modified: 4th May 2018
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