Assembled and Genesys Announce New Integration

Assembled has announced a new integration with Genesys.

The new connection links their workforce management capabilities into Genesys Cloud environments, aiming to give contact centres improved real-time visibility, faster deployment, and tools suited to complex, multichannel and hybrid operations within a single platform.

By connecting scheduling, forecasting, and adherence monitoring with existing routing and interaction data, the combined approach is intended to help organizations manage staffing more efficiently, respond faster to changing demand, and maintain consistent service performance across channels within a unified platform.

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About Assembled

Assemble and run the best possible team of in-house, BPO, and AI agents. Assembled is the only unified platform for staffing and managing your human and AI support team.

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Author: Hannah Swankie
Reviewed by: Robyn Coppell