Assembled and Genesys Announce New Integration

Assembled has announced a new integration with Genesys.

The new connection links their workforce management capabilities into Genesys Cloud environments, aiming to give contact centres improved real-time visibility, faster deployment, and tools suited to complex, multi-channel and hybrid operations within a single platform.

By connecting scheduling, forecasting, and adherence monitoring with existing routing and interaction data, the combined approach is intended to help organisations manage staffing more efficiently, respond faster to changing demand, and maintain consistent service performance across channels within a unified platform.

For more information about Assembled - visit the Assembled Website

About Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie
Reviewed by: Robyn Coppell