Assembled Named Top-Tier Five9 ISV Partner

Assembled has announced that it has been named a Five9 Select ISV Partner.

This is the highest tier in Five9’s Independent Software Vendor programme, and Five9 will now resell Assembled’s workforce management platform.

The expanded partnership integrates Assembled’s technology more closely into the Five9 Intelligent CX Platform, with a focus on managing workforces that include human agents, AI systems, and outsourced teams.

“As the contact centre shifts to a multi-agent world, workforce management becomes a strategic capability,” said Ryan Wang, co-founder and CEO of Assembled.

“Organizations need to plan across human and AI capacity in real time. With Five9, we’re helping enterprises turn that complexity into a competitive advantage.”

The partnership includes joint go-to-market efforts, closer alignment on customer support, and continued product integration.

Customers using both platforms can coordinate workforce planning in real time, automate processes such as scheduling, and manage operations across multiple systems with greater consistency.

“Every conversation I’m having with customers comes back to the same thing,” said George Wilson, VP of Strategic Alliances at Five9.

“They want the power of AI without recreating the point-solution sprawl they just spent years cleaning up. That’s why we’re investing in partners like Assembled, who bring agentic workforce management into the Five9 Intelligent CX Platform, so our customers can orchestrate people, AI, and workflows.”

Some shared customers report operational changes following adoption.

DailyPay, which uses Five9 for its contact centre and Assembled for workforce management, reports reductions in scheduling time, improved service level performance, and productivity gains, including lower administrative workload and fewer agent hours required for planning tasks.

For more information about Assembled - visit the Assembled Website

About Assembled

Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.

Find out more about Assembled

Author: Hannah Swankie
Reviewed by: Robyn Coppell