Articles - Average Handling Time (AHT)

How is Average Handling Time (AHT) Distributed? It is Not How you Think!
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9 Mistakes to Avoid… Contact Centre Reporting
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What is a Key Performance Indicator (KPI)?
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Key Performance Indicators (KPIs) Are Damaging Employee Engagement
47% of Contact Centres use Average Handling Time (AHT) to Target Agents
Less Than 20% of Contact Centres Calculate Customer Effort
Managing Average Handling Time (AHT) in Multichannel Contact Centres
Signposting – Reduce Your Average Handling Time (AHT) by 15 Seconds
Failure Demand – Reducing Cost and Improving the Customer Experience
Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)
What is Average Talk Time?
How Do I… Reduce Call Queuing Time?
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15 Speed Tips for Reducing Repeat Contacts
27 Ways to Get the Best Out of Your Metrics
Average Handling Time (AHT) vs Customer Experience
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
The Majority of Contact Centres Handle Their Calls Within Ten Minutes
Average Handling Time is not an Agent Target in 41% of Contact Centres
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How to Reduce Average Handling Time (AHT)
Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)
Trend Spotting: What’s Going on in Contact Centres Right Now?
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29 Tips for Improving Average Handling Time (AHT)
Recorded Webinar: 10 Smart Ways to Improve Average Handling Time (AHT)
NetPromoter vs Customer Effort – Which is Best?