Articles - CallMiner

Discover and explore our CallMiner content collection, including articles, blogs, news stories, case studies, resources and more.

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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
3 Reasons Why Agent Empathy Makes For Happier Customers
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Artificial Intelligence in the Contact Centre: What You Should REALLY Know
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The Do’s and Don’ts of Digital Self-Service
4 Ways To Use Call Recordings and Speech Analytics to Improve Performance
Young customer support executive working in modern office.
Handling Sales Objections Over The Telephone
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5 Mistakes to Avoid When Creating a Full Picture of the Customer Journey
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3 Potential Pitfalls of DIY Speech Analytics
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How to Improve Customer Experience Management (CEM)
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The Most Effective Ways to Boost Contact Centre Efficiency
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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What Is Sentiment Analysis?
A woman is looking at her credit card while on her phone, sat at a desk next to a computer
PCI Compliance Best Practices for Call Recording and Transcription
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6 Questions About AI in the Contact Centre
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How Can I Improve the Productivity of Gen Z and Millennial Advisors?
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CallMiner Named a Top 10 Contact Centre Technology Once Again
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Omnichannel – What Is an Acceptable Waiting Time?
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Experts Reveal the One Aspect of Call Centre Regulations They Would Improve
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What Are Customer Journey Analytics?
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Top 10 Contact Centre Software and Technology
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CallMiner Launch Eureka Visualize
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How to Use Speech Analytics to Find Out What Your Customers Are Feeling
20 Contact Centre Objectives
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CallMiner Offer New Customer Experience Solution Pack

Latest Reports

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White Paper: AI Adoption in the BPO sector
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White Paper: AI or Human? Blending the Best of Both Worlds to Optimise CX
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Webinar Replay: Customer Feedback Tactics You Can’t Overlook
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White Paper: How To Drive Contact Centre Effectiveness and ROI
 
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