Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
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Engaged Homeworkers Are the Key to Happy Customers
onboarding plan
Top Tips for Induction Training Programmes
8 Benefits of Creating a Culture of Learning in Your Contact Centre
Who Cares Wins – How to focus on your customers
The Top 10 most respected Call Centre People – 2009
Is Reducing Average Handling Time (AHT) a Good Idea?
Recorded Webinar: Best Practices in Call Quality Monitoring
How Do I… Create a ‘Channel of Choice’ Experience?
How to balance customer service with efficiency
Five Ways to Win With Email Customer Service