Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

10 Ways to Speed up Complaint Handling
Recorded Webinar: The Best Metrics for your Contact Centre
5 Ways to Increase Customer Satisfaction
What is the best metric for your contact centre?
visual-glasses
How can the contact centre become more visual?
Recorded Webinar: 10 Smart Ways to Improve Average Handling Time (AHT)
Speed up Complaint Handling in a Multi-Channel Contact Centre
This Shouldn’t Happen to a Customer…
voice megaphone
How Do I.. Capture the Voice of the Customer?
The Best Ways to Handle Customer Feedback
electric shock
5 Shocking Things Even big Contact Centres Are Failing at
The “Hard Times” customer retention guide
Going from stress to stress? How to break the cycle
binoculars looking through
Watch out, there’s a customer about!
lady gesturing yes
How to Give Great Customer Service
B is for Boss
C is for Customer
pointing at 360
360 Feedback – What It Is and Why It Works
Recorded Webinar: Efficiency vs Effectiveness
boxing kid
Are You Ready for the Toughest Generation of Customers yet: Generation Z?
There’s Nothing Funny About Customer Service – or Is There?
How Should we Complain? And, How Should Companies Respond?
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
5 Ways to Create Engaged Contact Centre Agents