Articles - Charlie Mitchell

Previous
Next
RECENT
POPULAR
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Martin Jukes
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
genesys self service webinar advert
Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
John Casey
Podcast – WFM Tricks That Will Get You Through Busy Periods
Jo Hale
Podcast – Top Contact Centre Problems and How To Solve Them
The Phonetic Alphabet - in a frame of letters
The Phonetic Alphabet and How it Improves Customer Service
A picture of 2020 balloons
20 Contact Centre Predictions for 2020
The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'
Podcast – Customer Experience: The New Thinking for Delighting Your Customers
A happy contact centre advisor sits in front of a computer screen
15 Interesting Ways to Modernize Your Contact Centre
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)
A photo for the Contact Centre Podcast
Podcast – Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'
Podcast: How to Extract More Value From Your Contact Centre Quality programme
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less
A red paper plane is surrounded by yellow paper planes
Which KPIs Do I Need for Contact Centre WFM?
Podcast: Channel Shift: How can we safely move customers from one channel to another?
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
Podcast: Contact Centre AI: What are your options?
Podcast: How can you create a happy culture of positive people?
A photo of four people holding speech bubbles over their faces
25 Good Examples of How to Collect Customer Feedback
A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
 
Previous
Next