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Articles - Charlie Mitchell
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How to Deal With an Indecisive Customer
How to Calculate Conformance
Techniques to Improve Call Control Skills
The Art of Conversation in Customer Service
Training Your Team to Take Ownership
10 Feedback Examples to Improve Contact Centre Performance
Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques
How to Deliver Bad News to a Customer – With Examples
Recorded Webinar: Managing People Remotely
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
10 Examples of Customer Service Activities
Recorded Webinar: What Does a Super-Agent Look Like?
What to Look for in WFM Software
32 Call Centre KPIs That You Need to Track (And Why!)
Podcast – What Makes a Great Customer Experience?
Podcast – Resource Planning Advice to Boost Efficiency and Engagement
Podcast – Contact Centre Excellence: How to Stand Out From the Crowd
11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
Podcast – Contact Centre Technology: Where Should I Invest?
Podcast – The Essential Customer Service Skills and How to Develop Them
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
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