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Articles - Customer Journey

Discover our range of materials on mapping and enhancing the customer journey for seamless experiences in contact centres.

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What Are Customer Touchpoints and How Can You Identify Them?

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23 Considerations to Make Before Implementing a New Digital Channel

Podcast: How can we improve customer journeys to create happy customers?

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How to Improve Customer Experience Management (CEM)

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5 Customer Engagement Strategies That You Cannot Ignore

14 Tips to Provide a Kind Customer Experience

How to Reduce Friction and Add Rewards to the Customer Experience

10 Ideas for Increasing Your Understanding of the Customer

How to Use Customer Feedback to Improve Journey Maps

The New Rules for Good Customer Service

5 Steps to World-Class Customer Service

14 Successful Initiatives From FatFace’s Contact Centre

12 Top Tips to Reduce Inbound Call Volumes

7 Ideas for Lowering Customer Effort

Seven Top Tips for Service Design

14 Top Tips for Digital Customer Service

20% of Contact Centres Update Their Customer Journey Maps Monthly

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5 Steps to Creating a Customer Journey Map

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6 Ideas for Customer Journey Mapping

13 Mistakes to Avoid… Multichannel

Most Contact Centre Managers Call Their Own Contact Centre Every Month

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What is a Customer Journey Map?

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Worst Mistakes to Avoid… Mapping the Customer Journey

Recorded Webinar: Automation in the Customer Journey

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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