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Articles - Customer Service
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RECENT
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An Introduction to… CX Across Vertical Markets
What Do Customers Want From Contact Centres?
Getting EPIC Customer Service Right
What It Really Takes to Deliver Luxury Customer Service – With Examples
How Many Call Centres Are Missing a Customer Access Strategy?
Are You Embracing the Potential of Unstructured VoC Data?
Are Agent Notes Capturing the Full Story?
Top Tips for Dealing With Anxious Customers
EPIC Customer Service Explained
Is Your Service Level Different for VIP Clients?
An Introduction to… Customer Access Strategy
The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations
How to Be More Proactive in the Contact Centre
Practical Tips to Connect With Customers
How to Deliver Bad News in Customer Service
150 Great Complimentary Words and Phrases to Use in Customer Service
Creating a Customer Service Mantra
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
The Importance of Caller ID
The Generation Game: How to Tailor Your CX for Different Ages
Getting Started With Customer Service Mantras and Vision Statements
What Are Machine Customers?
6 Contact Centre Initiatives You Can’t Ignore
Top Tips for Social Customer Service
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Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
eBook: How to Foster Innovation in a Hybrid Contact Centre
The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024
Upcoming Events
Unified Communications EXPO Manchester (UCX)
Wed 22 May 2024
How to Remain Compliant Whilst Driving B2C Outbound Sales – Webinar
Thu 23 May 2024
Latest Insights
The Role of AI Science in a World of Democratized AI
Can You Trust Generative AI in Your Contact Centre?
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
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Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?