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About Us
Articles - Employee Engagement
Browse our range of content on strategies to improve employee engagement and morale in call centres.
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Temporary vs Permanent Staff – Which is More Productive?
The Best Shift Patterns for the Contact Centre
The Attributes of a Successful Customer Service Person
10 Top Tips for Increasing Staff Engagement with Wellness Initiatives
Top Tips to Make Your Workforce More Productive
The Top Ten Call Centre Solutions
How to Attract and Keep Generation Y Employees in Call Centres
Top Tips for Employee Absence
Using Bonus Schemes to Motivate Agents
Top Tips for Employee Engagement
How Do I Inspire My Team?
Employee Engagement – How to Motivate Your Team
Technology to Boost Agent Productivity
How Do I Give Top-Notch Performance Appraisals?
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Editor's Pick
How to Nail Your Outbound Strategy
The Little Things That “Make or Break” a Contact Centre
How to Deal With That Awkward Agent
10 Ways to Give New Recruits an Amazing Welcome
Latest Resources
eBook: Getting Started with AI Agents
Report: Navigating the AI Seascape
Upcoming Events
Mastering the Future of Proactive Customer Engagement – Webinar
Contact Centre Community Event
Latest Blogs
What Is First Call Resolution and How Can You Improve It?
What Is a Co-Pilot?
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
