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Articles - Featured Articles
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32 Tips for Reducing Average Handling Time (AHT)
What is a Customer Satisfaction Score (and How to Calculate CSAT)
Top 20 Motivational Games for the Contact Centre
100 Excellent Customer Service Quotes
The Phonetic Alphabet and How it Improves Customer Service
100 Power Words to Use in Customer Service with Examples
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
How to Succeed With Positive Scripting in Customer Service
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
How to Calculate Occupancy in the Contact Centre
Erlang C Formula – Made Simple With an Easy Worked Example
The Best Courtesy Words and Expressions to Use in Customer Service
10 Catchy Greeting Examples for Customer Service
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Positive Statements to Increase Customer Satisfaction
Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK
What to Say to an Angry Customer
What is Average Speed of Answer?
What is the Minimum Number of Staff Required for a 24/7 Call Centre?
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