Positive Words to Increase Customer Satisfaction


Here are even more positive words and phrases you can use to help create a great customer experience in your contact centre.

Following on from the success of our The Top 25 positive words and phrases article, we’ve put together even more positive words and phrases for you and your customers to enjoy.

Great phrases to improve every conversation

Here are some positive words and phrases you can add into almost any customer conversation.

Let’s look at this…

  • With pleasure.
  • I’d be delighted to assist.
  • Certainly, I’d be happy to assist you with that today.
  • Let’s look at this…
  • That’s a good question…
  • I would be more than happy to…

That’s a good choice…

  • This is a very popular item.
  • That’s a good choice.
  • We have had a lot of positive feedback on that item.
  • That’s one of our most popular choices.

What other customers have done…

  • Many of our customers prefer to do/use…
  • What other customers have done/tried in your position is…
  • I’m hoping you’ll really enjoy…

happy-agent-185That will be with you on…

  • Because you are a valued customer…
  • That will be with you on…
  • It is your right to know…
  • I’m happy to let you know…

Closing a call

Here are some great positive words and phrases you can use when closing a call.

It’s been a pleasure…

  • I’m happy that I was able to assist you today.
  • Your satisfaction is a great compliment to us, (insert name).
  • It’s been a pleasure…
  • You’ve been a pleasure to talk with. Have a wonderful day.
  • Thank you for being a great customer. We value your relationship.

Is there anything else I can help you with?

  • Your satisfaction is our topmost priority. Have I completely resolved all your queries today?
  • You are most welcome. It’s my pleasure assisting our clients.
  • Is there anything else I can help you with?
  • I appreciate your patience on this. Please let me know if I can provide any other additional support.

Thank you for your patience…

• Thank you for your time and patience today.
• I hope I was able to help you with your concern.
• I greatly apologise for any inconvenience caused today. Please accept our sincere apologies.

Click here to see The Top 25 positive words and phrases

Click here for our 31 Quick-Fire Tips: How to Improve Customer Satisfaction

What positive words and phrases do you use in your contact centre? Have you seen success with any of the above?

Let us know in the box below.

Published On: 12th Aug 2015 - Last modified: 18th Jan 2017
Read more about - Call Centre Management,Hints and Tips , , , , , ,


8 Comments
  1. Really helpful alot…

    sayda 21 Aug at 9:40 pm
  2. It looks as though each one of these phrases are easy to ask but I’m pretty sure it might be somewhat challenging to express. After calling up a call center during their after hours business support, those representatives sure are serious about helping the clients. I’m guessing that they’ve been trained very well.

    Correy Smith 25 Aug at 12:02 am
  3. What about phrases to use when u have not resolved the customer’s issue and there is nothing else that u can do for that customer?

    anya 24 Oct at 7:26 pm
  4. OPENING
    -Welcome to __________ Answer Desk
    -My name is __________
    -How may I help to today?

    ACKNOWLEDGE ISSUE
    -Thank you for sharing your concern with me today.

    EMPATHY STATEMENT
    -Im really sorry to hear that / issue
    -But don’t you worry you have me on the line I will help you
    to fix this issue.

    ______ Version:
    Paid Service:
    OS:

    If _ _ _
    Name:
    Phone No:
    Email Address:

    Case No:
    LMI

    SETTING EXPECTATIONS

    CUSTOMER name, regarding with this our service is complimentary if your issue is easy to fix, However if the issue is complex and requires advanced troubleshooting, We might offer you or you can to take advantage for our paid support.

    We will perform a few troubleshooting steps to see if we can resolve this issue. Should your issue require more advanced troubleshooting to fix we can discuss other options and find the best solution for you. Is that okay?
    ===========================

    Customer name, it looks like the issue is more complex and it needs to perform an advance troubleshooting steps that require to take remote session w/ your computer.

    We’ll I can give options w/ our paid support service here at Microsoft and then you can decide how you want to proceed. Are you okay with that?

    ====================
    PSS
    The first option is our one-time premium software support which will cover this issue. The cost of the service is $99 and if your issue is not fully resolved there will be no charge. Our Premium Software Support (PSS) also comes with a 30-day warranty should this particular issue reoccur in the near future.

    ASSURE
    Second option is our Assure Support Plan which I recommend to all my customers since it has value for money. This will cover multiple PCs in your household. It covers all software-related issues, (i.e. virus removal, PC tune-up, MS office Windows). With this, you can also get free unlimited technical support training in a nearby Microsoft Store. Cost of this service is only $149 and it gives you complete peace of mind, 24×7.

    Anonymous 9 Nov at 1:55 am
  5. It looks as though each one of these phrases are easy to ask but I’m pretty sure it might be somewhat challenging to express. After calling up a call center during their after hours business support, those representatives sure are serious about helping the clients. I’m guessing that
    they’ve been trained very well.

    What about phrases to use when u have not resolved the customer’s issue and there is nothing else that u can do for that customer?

    Anonymous 9 Nov at 1:58 am
  6. Your frustration is very acceptable. I get you. Dont worry I’ll check the options to rectify the problem.

    Ren Hemor 25 Dec at 5:59 pm
  7. I’d be upset too if that happened to me. Dont worry I’m gonna check the options we can offer for you.

    Ren Hemor 25 Dec at 6:00 pm
  8. phrases were very helpful,thank you guys for sharing.

    chrisdelle 19 May at 3:17 pm
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