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Articles - Inbenta
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Everything You Need to Know About Knowledge Management
How Automation Can Protect You from an Avalanche of Customer Interactions
30 Contact Centre Predictions for 2021
Inbenta Announces the Launch of a Podcast Series
5 Tips to Increase Sales With Chatbots This Holiday Season
How to Create a WhatsApp Chatbot for Your Business
Chatbot Best Practices: 8 Tips & Tricks You Can Benefit From Today
A Chatbot Is an Asset for Your Customer Journey
Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them
How to Boost Your Digital Customer Experience
How to Build Your Own Transactional Chatbot
How to Evaluate Chatbot Companies
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
Manager's Guide: Choosing The Right Conversation Intelligence Platform
eBook: The Impact of AI on the Contact Centre
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Evolving Your WFM Strategy – Webinar
Wed 08 May 2024
Latest Insights
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
The Death of the IVR: How Generative AI is Transforming Customer Service
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
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Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?