The
Award Winning
Contact Centre Magazine
Translate
Home
Articles
Editor's Pick
Life
Customer Experience
Employee Engagement
Metrics
Planning
Quality
Skills
Technology
Tips
Explore
Webinars
Upcoming Webinars
Recorded Webinars
Resources
Reports
Directory
Podcasts
Surveys
Newsletter
Tips
Jonty's Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
QA Template
Jargon Glossary
Erlang
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
Advertise
Advertise
Media Pack
About Us
Articles about Inbenta
Everything You Need to Know About Knowledge Management
104
Read more...
How Automation Can Protect You from an Avalanche of Customer Interactions
Read more...
30 Contact Centre Predictions for 2021
4,967
Read more...
Inbenta Announces the Launch of a Podcast Series
187
Read more...
5 Tips to Increase Sales With Chatbots This Holiday Season
68
Read more...
How to Create a WhatsApp Chatbot for Your Business
85
Read more...
Chatbot Best Practices: 8 Tips & Tricks You Can Benefit From Today
207
Read more...
A Chatbot Is an Asset for Your Customer Journey
82
Read more...
Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them
59
Read more...
How to Boost Your Digital Customer Experience
98
Read more...
How to Build Your Own Transactional Chatbot
60
Read more...
How to Evaluate Chatbot Companies
61
Read more...
Latest Resources
Whitepaper: Three Customer Service Hacks for a Covid and post-Covid World
Whitepaper: How to Future-Proof Your Contact Centre
Upcoming Webinars
Webinar
Webinar: Important Considerations for Contact Centre Leaders
Register Now
Webinar
Webinar: Customer Experience Tips from Great Contact Centres
Register Now
Latest From the Forum
Forum
Jonty Pearce |
21 hours ago
User Manual Workforce Optimization 20.0
Forum
Mutaz Ezoo |
2 days ago
How do we calculate productivity while doing ...
Forum
Crystal Wise |
2 days ago
User Manual Workforce Optimization 20.0
Forum
Rim_K TDC |
2 days ago
better interpretation for a daily report
Directory
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
The Top 100 Excellent Customer Service Quotes
18 Empathy Statements That Help Improve Customer-Agent Rapport
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
Editors Pick
How to Unlock the Potential of Your Call Centre Agents
Dealing With COVID-Fatigue in the Contact Centre
50 Quick Ideas to Improve Contact Centre Performance
30 Contact Centre Predictions for 2021
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Latest Insights
The Pros and Cons of Hybrid Working
Meeting the Expectations of Today’s Consumers
Upcoming Events
Feb
2
Customer Contact Virtual
Read More
Feb
2
CX Management & CCXP Exam Preparation Workshop
Read More
Latest News
Talkdesk Releases Solutions for the “New Normal”
Verint Aims to Help Small Businesses With Workforce Optimization
Latest Resources
Whitepaper: Three Customer Service Hacks for a Covid and post-Covid World
Whitepaper: How to Future-Proof Your Contact Centre
Latest News
Talkdesk Releases Solutions for the “New Normal”
Verint Aims to Help Small Businesses With Workforce Optimization