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Articles - Inbenta

Discover and explore our Inbenta content collection, including articles, blogs, news stories, case studies, resources and more.

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Everything You Need to Know About Knowledge Management

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How Automation Can Protect You from an Avalanche of Customer Interactions

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30 Contact Centre Predictions for 2021

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Inbenta Announces the Launch of a Podcast Series

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5 Tips to Increase Sales With Chatbots This Holiday Season

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How to Create a WhatsApp Chatbot for Your Business

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A Chatbot Is an Asset for Your Customer Journey

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Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them

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How to Boost Your Digital Customer Experience

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How to Evaluate Chatbot Companies

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Editor's Pick

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

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Latest Resources

eBook: 7 Stories of Flexible Victory Over High Call Volumes

eBook: 7 Stories of Flexible Victory Over High Call Volumes

Report: The State of Customer Experience - Middle East and Africa

Report: The State of Customer Experience - Middle East and Africa

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Upcoming Events

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2025 Next Customer Experience Summit

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Wins from Nassau Financial Group – Webinar

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Building a Smarter Contact Centre with AI and Automation

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The 6 Levels of Experience Orchestration

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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