Translate

Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

A picture of three question marks

Making the Move to the Cloud: 3 Key Questions to Ask

A photo of someone with there hands-up with joy

3 Ways to Empower Employees Through the Cloud

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A picture of a 2021 loading bulb

Wave Goodbye to 2020: What’s in Store for 2021?

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

A picture of someone chasing a clock

17 New Ways to Improve Schedule Adherence in the Contact Centre

A picture of someone carrying a "I want more" light bulb

How Are Customer Expectations Changing and What Does That Mean for Us?

A photo of happy people jumping

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

Hand holding pen and drawing a chart with an arrow that goes up.

14 Best Practices for Maximizing Your Service Level

A picture of a group of chatbots

Superstar Chatbots and Workforce Engagement Management

A photo of a cloud technology

What to Look for When Buying a Cloud Communications System

A photo of someone holding a globe

3 Ways to Embrace the Evolving World of Remote Work

A picture of tools in a wallpaper style

20 Customer Experience Management Tools and How They Can Help (CEM)

A picture of a someone "wowing" at exceptional customer service

What Is Exceptional Customer Service?

A picture of a software abstract background

What to Look for in WFM Software

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of a remote worker

Workforce Management: 5 Rules for Homeworking

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

A photo of a homeworking call centre agent

15 Contact Centre Homeworking Problems and How to Overcome Them

A photo of a gold balloon in the shape of the number 5

5 Ways to Improve Contact Centre Performance

A picture of cartoon people moving stars

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

A picture of a network of people

17 Resource Planning Tools and Techniques You Should Know