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Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

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Why Is Omnichannel Customer Service Important?

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Time-Saving Hacks for Quality Monitoring

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The 26 Principles of Good Customer Service

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

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Five Ways to Connect with Employees in the World of Remote and Hybrid Work

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Contact Centre Predictions for 2023

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17 New Ways to Improve Schedule Adherence in the Contact Centre

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

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20 Customer Experience Management Tools and How They Can Help (CEM)

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30 Contact Centre Predictions for 2021

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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The Future of Customer Communication

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Smart Ways to Achieve More and Regret Less

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5-Step Detox Programme for Contact Centre Health

5 Ways to Turn Agents Into Brand Guardians

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5 Principles of Good Customer Service

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True Cloud vs. Fake (Hosted) Cloud

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The Answer to Agent Stress in Modern Contact Centres

Chatbot strategy

6 Ways to Simplify and Supercharge Your Chatbot Strategy

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Making the Move to the Cloud: 3 Key Questions to Ask

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3 Ways to Empower Employees Through the Cloud

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Wave Goodbye to 2020: What’s in Store for 2021?

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Superstar Chatbots and Workforce Engagement Management

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What to Look for When Buying a Cloud Communications System

Cloudax White Paper 4 Million Voice Calls Box

Editor's Pick

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Start Aligning Your Metrics With Long-Term Value

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Hold Onto Your New Starters… For More Than 6 Months!

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

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How to Use Stretch Targets Well in QA

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