Magnus Geverts - Page 3 of 3 - Call Centre Helper

Connect with Magnus on LinkedIn "> Magnus Geverts - Page 3 of 3 - Call Centre Helper

Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

Recent Articles Most Viewed Articles

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

5 Ways to Improve Contact Centre Performance

5 Ways to Improve Contact Centre Performance

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success