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Articles - Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

Connect with Magnus on LinkedIn

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

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15 Contact Centre Homeworking Problems and How to Overcome Them

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5 Ways to Improve Contact Centre Performance

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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17 Resource Planning Tools and Techniques You Should Know

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Editor's Pick

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

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7 Simple Mistakes That Hurt Contact Centre Morale

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

Thumbnail How Worcester Bosch Keep Their NPS Above 80

How Worcester Bosch Keep Their NPS Above 80

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