Nikki Quinn - Call Centre Helper

Connect with Nikki on LinkedIn "> Nikki Quinn - Call Centre Helper

Nikki Quinn

Nikki Quinn is Senior Solutions Consultant at Playvox.

Connect with Nikki on LinkedIn

Recent Articles Most Viewed Articles

The Top 20 Videos

The Top 20 Videos

Why Customer Experience (CX) Matters

Why Customer Experience (CX) Matters

3 Differences Between Customer Experience and Customer Service

3 Differences Between Customer Experience and Customer…

Understanding Customer Experience (CX)

Understanding Customer Experience (CX)

WFM Tools That Are Available

WFM Tools That Are Available

Understanding the Difference Between WFM and WFO

Understanding the Difference Between WFM and WFO

When to Move from Spreadsheets to WFM

When to Move from Spreadsheets to WFM

A Quick Introduction to WFM

A Quick Introduction to WFM

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

14 Practical Techniques to Improve Knowledge Management

14 Practical Techniques to Improve Knowledge Management

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?