Nikki Quinn Archives - Call Centre Helper

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Nikki Quinn

Nikki Quinn is Senior Solutions Consultant at Playvox.

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The Top 20 Videos

The Top 20 Videos

Why Customer Experience (CX) Matters

Why Customer Experience (CX) Matters

3 Differences Between Customer Experience and Customer Service

3 Differences Between Customer Experience and Customer…

Understanding Customer Experience (CX)

Understanding Customer Experience (CX)

WFM Tools That Are Available

WFM Tools That Are Available

Understanding the Difference Between WFM and WFO

Understanding the Difference Between WFM and WFO

When to Move from Spreadsheets to WFM

When to Move from Spreadsheets to WFM

A Quick Introduction to WFM

A Quick Introduction to WFM

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

14 Practical Techniques to Improve Knowledge Management

14 Practical Techniques to Improve Knowledge Management

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

How AI-Driven AHT Spikes Are Changing Workforce Management

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?