Nikki Quinn - Call Centre Helper

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Nikki Quinn

Nikki Quinn is Senior Solutions Consultant at Playvox.

Connect with Nikki on LinkedIn

Recent Articles Most Viewed Articles

The Top 20 Videos

The Top 20 Videos

Why Customer Experience (CX) Matters

Why Customer Experience (CX) Matters

3 Differences Between Customer Experience and Customer Service

3 Differences Between Customer Experience and Customer…

Understanding Customer Experience (CX)

Understanding Customer Experience (CX)

WFM Tools That Are Available

WFM Tools That Are Available

Understanding the Difference Between WFM and WFO

Understanding the Difference Between WFM and WFO

When to Move from Spreadsheets to WFM

When to Move from Spreadsheets to WFM

A Quick Introduction to WFM

A Quick Introduction to WFM

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

14 Practical Techniques to Improve Knowledge Management

14 Practical Techniques to Improve Knowledge Management

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?