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Filed under - Video, Business Systems, Editor's Picks, Genesys, Playvox, Videos, Workforce Management (WFM)
Alex O’Donovan at Business Systems, Paul Turner at Genesys, and Nikki Quinn at Playvox explain what workforce management (WFM) is in the contact centre.
Author: Guest Author
Reviewed by: Robyn Coppell
Reviewed by: Robyn Coppell
Published On: 16th May 2022 - Last modified: 15th Nov 2023
Read more about - Video, Business Systems, Editor's Picks, Genesys, Playvox, Videos, Workforce Management (WFM)