Articles - Paul Weald

Paul Weald, The Contact Centre Innovator

Paul has worked in the contact centre industry for 30 years, covering all aspects of people, process, digital operations, and customer experience.
He believes that every organisation can excel in how it serves its customers – how well you deliver customer service is a true differentiator.

Connect with Paul on LinkedIn

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Top 10 Ways to Future-Proof Your Contact Centre
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Happy woman using mobile phone to use self service on orange background with icons around it
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A picture of someone experiencing the virtual technology world
Call Centre Software: What Should You Be Looking Out For?
Using Bonus Schemes to Motivate Agents
Contact us channel concept with person holding mobile phone with contact icons
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performance management rocket
Call Centre Performance Management
A picture of multicoloured people in a circle with arrows leading to groups of the same colours
The Ultimate Key to Crowdsourcing in Customer Service
Innovations that make the contact centre better webinar featured image
Recorded Webinar: Innovations That Make the Contact Centre Better
Simplifying your self service strategy featured image
Recorded Webinar: Simplify Your Self-Service Strategy
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Contact Centre Metrics: Are You Measuring the Right Things?
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ROI and more budget with scales
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Headphone icon in lightbulb - contact centre innovation concept
Best Practice for Contact Centre Innovation
What to Look For When Buying – A Performance Management Tool
 
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