Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Business Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Puzzel
Previous
Next
RECENT
POPULAR
8 Top Tips to Elevate the Role of Self-Service
16 Ways to Improve Your Net Promoter Score (NPS)
Ten Strategies for Removing Unnecessary Customer Contacts
Puzzel Celebrates Its First Birthday
16 of the Best Uses for… Voice Analytics Tools
16 Things Your Contact Centre Might Be Getting Wrong
Recorded Webinar: Improving Quality in Live Chat and Email
8 Ways to Improve Chatbots and Boost Customer Satisfaction
12 Top Uses of Artificial Intelligence in the Contact Centre
14 Contact Centre Problems and Solutions
The Best Contact Centre Survey Questions to Ask
What Does Good Customer Service Look Like?
How Will GDPR Affect the Call Centre Industry?
17 Top Tips for Multichannel Customer Service
26 Contact Centre Technology Predictions for 2018
20 Things Advisors Can Do to Improve the Customer Experience
Creating a Culture of Employee Engagement
Six of The Best Advisor Behaviours and How Technology Can Develop Them
Will Messaging Apps Become the Next Mainstream Channel?
Which Technologies Give the Best Return on Investment (ROI)?
10 Techniques to Reduce Time Spent on ID and Verification
Is Customer Service the New Sales and Marketing?
23 Ways to Improve Long-Term Productivity in the Contact Centre
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
Previous
Next
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?